At XAMS, we understand from personal experience that dealing with insurance companies can be annoying and a nuisance. If insurance companies must pay to repair your vehicle, they will refer you to one of their partnered or preferred car repairers.
Whilst this is necessarily not a not a problem nor an issue, the corresponding repairer is usually under contract with the insurance company to repair your vehicle at minimal cost. In addition, you will get free excess work from our preferred repairer’s.
To take advantage of your experience with XAMS, we charge no fees to the client. XAMS upholds a ‘no-win, no-fee’ basis, and we charge the repairer the fees for the recovery unless your vehicle is a total loss.
If your repairer’s quote exceeds the value of the car, your vehicle will be deemed a total loss and we will charge $500 for recovering the final total loss value.
Cost cutting and vehicle repairs often usually result in unsatisfactory outcomes where the customer is unhappy with the work attended to on their vehicle. This can have short- and long-term ramifications to your vehicle. At XAMS, we continually endeavour to ensure your vehicle is repaired to pre-accident condition.
This is at a smash repairer of your choice, or alternatively, we can send you to one of our smash repair centres where the work is guaranteed to 100% satisfaction and guaranteed quality work. Unlike insurance companies, at XAMS, we are constantly striving to provide simple and efficient services to our customers. If you are involved in an accident, simply fill out our ‘Online Accident Details Form’ and we will respond within a 24-hour time frame to confirm approval (indicating the other party has accepted liability for the accident).
Following approval of the claim, our independent assessor and estimators will assess the damage(s) to your vehicle. To maintain customer satisfaction, we assess the vehicle with the repairer’s quote of your choice. Following estimation and final assessment, repairs to your vehicle are undertaken immediately and without any further delay. After all repairs are finalised and completed, your vehicle will be ready to be collected and XAMS will commence the recovery process with the respective insurance company.
To take advantage of your experience with Xpress Accident Management Services, we charge no fees to the client. Xpress Accident Management Services upholds a ‘no-win, no-fee’ basis, and we charge the repairer the fees for the recovery unless your vehicle is a total loss. If your repairer’s quote exceeds the value of the car, your vehicle will be deemed a total loss and we will charge $300 for recovering the final total loss value.